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Frequently asked questions

In general

Do I need to create an account to do business with you?

No, you can act both anonymously and register as a user. You can get yourself a user HERE

How does the process work?

When ordering standard images, you can follow these 3 steps:

  1. Choose your preference for diamond types (round or square).
  2. Select the desired size.
  3. Add to basket.

Subsequently, your image package will be delivered using your chosen shipping method. It is typically 2-3 working days.

When will you ship my order?

We aim to ship your order the same day. If the goods are ordered on a weekend or public holiday, the goods are sent the following working day. Read more about personal photos further down the page

How do I return my order?

You can make your own return label HERE

What do I do if I am missing beads for my picture?

Missing pearls?

If you find that your Diamond Art picture is missing beads, we are of course happy to help you.

We recommend that you complete the image first to make sure that no more colors are missing.

How to do it:


  1. Note which colors (DMC numbers) and approximately how many beads are missing.

  2. Contact us at kundeservice@diamondart.dk and provide your order number and the missing colors .

Please note:


  • We pay shipping once per order . We therefore recommend that you complete the image and collect all missing colors before contacting us.

  • If we do not have the color in stock, the beads can be sent directly from the factory. Delivery time in such cases is typically up to 14 days .

  • We offer replacement of missing beads for up to 6 months after the date of purchase.

We are here to make sure you can complete your Diamond Art picture without worries.

Can I get help with my Diamond Art image?

Of course! If you encounter challenges with your Diamond Art image or if you are just looking for inspiration, we are here to help. We recommend that you join our Facebook group, where over 5,500 Diamond Art enthusiasts share their passion every day.

Benefits of joining the group:

Get help: No matter what problem you're facing – big or small – you'll find plenty of help and advice from other experienced Diamond Art fans.

Share your projects: Show off your finished images, share photos of projects in progress, and get inspired by the beautiful works of others.

Get ideas: The group is a great place to find creative ideas and get inspiration for new projects and techniques.

Click Here! to become part of our wonderful community. Together we create joy and inspiration around Diamond Art!

I'm having difficulty ordering on the webshop?

If you are experiencing problems ordering on our webshop, we are here to help you. We can easily create an order for you so you can quickly move forward with your Diamond Art project.

How to get help:

Send us an email with your information and what you want to order.

Or call our customer service during opening hours - we will be happy to guide you through the process.

Once we have created your order, you can easily pay via MobilePay, and we will ship your goods as soon as possible.

We make it easy and convenient for you, so you can always get your desired items without worries!

When ordering personal photos

How does the process work?

Ordering personal photos on our webshop is a simple and guided process that involves five steps:

  1. Choose your preference for diamond types (round or square).
  2. Upload your personal photo.
  3. Select the desired size.
  4. Adjust the image according to your preferences.
  5. Browse and add to cart.

Subsequently, your image package will be delivered using your chosen shipping method. Please note that the delivery time for personal orders may vary slightly, but is usually around 2-3 weeks.

How do I make an order?

Start your order by clicking the "Order Here" button, which will take you to a page where you can upload your image, crop it, and select the appropriate size.

What's the delivery time?

Currently, the delivery time is 1-3 business days. However, the production time for personal photos means that the delivery time for these is around 2-3 weeks.

What is included in the package?

When you receive your package, you will find everything you need to get started on your project:

  • A self-adhesive canvas with your chosen image marked with symbols.
  • Bags with diamond stones in different colors.
  • A tray, a pen and wax.

Can I track my order?

Yes, you can! As soon as we have a tracking number for your package, it will be added to your order and sent to you by email.

Please note:

It may take a few days for the shipping company to update the status of your package during delivery.

If you experience delays or problems with tracking, you are always welcome to contact us so we can help you.

We do our best to ensure that you can track your order and receive your items as quickly as possible!